Question 1

What should I do if the product arrives damaged or with missing parts?

Accepted Answer

If the product arrives damaged or with missing parts, please don't hesitate to contact our customer service team at support@bluedee.com for a replacement. We'll get back to you within 24 hours.

Question 2

What functions can the knob on the speaker control?

Accepted Answer

1 Play/Pause: Short Press Once2 Volume control: Rotate3 Switch lighting effects: Double‑press4 Switch connection mode: Press and Hold5 Disconnect Bluetooth: Triple‑press

Question 3

What should I do if the speaker cannot connect via Bluetooth?

Accepted Answer

Step 1 Ensure the speaker is in Bluetooth pairing mode (blue light flashing) and that Bluetooth is enabled on your device.Step 2 Place the speaker close to your device to avoid signal interference. For optimal performance, keep your device within a reasonable range (up to 10 meters).Step 3 If the issue persists, triple-click the speaker's volume knob to force disconnect any currently paired device, then try pairing again.Step 4 If the selected SK900PRO still fails to connect, try pairing with another device.

Question 4

What should I do if there is no sound from the speaker?

Accepted Answer

Step 1 Ensure that the speaker is powered on.Step 2 Check the speaker and the subwoofer are connected successfully.Step 3 Configure the sound output device on the computer.Step 4 Rotate the volume knob to adjust the volume of the speaker.Step 5 Press the volume knob once to resume in case the speaker paused.Step 6 Connect the speaker to a different device to test if the issues are with the speaker or the computer.

Question 5

What should I do if the speaker audio latency?

Accepted Answer

If you experience audio latency while using Bluetooth mode, we recommend switching the speaker to USB mode or AUX mode.For best performance. Comneot the USB cable or 3.5mm AUX cable to the ports on the back of your computer case.

Question 6

What should I do if the speaker produces buzzing or hissing sounds?

Accepted Answer

If you experience persistent static noise (buzzing or hissing) while using AUX mode, we recommend switching to USB mode or Bluetooth mode to eliminate the static noise.

Question 7

What should I do if the speaker suddenly stops working?

Accepted Answer

Step 1 Ensure the speaker is properly connected to your device.Step 2 Try connecting the speaker to a different device.Step 3 If the problem persists, please contact our customer service for support. Official support email: support@bluedee.com

Question 8

How do I turn off the speaker lights?

Accepted Answer

This speaker features 9 lighting effects. You can cycle through them by double‑pressing the volume knob: Blue, Red, Green, Dark Blue, Pink, Flowing, Breathing, Overflow, Off.

Frequently asked questions